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Rhoads Energy reorganizes its HVAC business unit

Lancaster – The Rhoads Energy family of companies launched a new business unit designed to pool resources and deliver streamlined service to its HVAC customers in five counties, including Berks, Chester, Montgomery, Lancaster and Lebanon.

Cool Crew is a new group of HVAC services within Rhoads Energy. It brings together over 50 technicians from all Rhoads affiliates including Boyertown Oil & Propane, EG Smith Inc., Mack Energy and Reilly & Sons. The new unit centralizes operations and, according to the company, “creates a base for growth and expansion.”

“We have one of the largest and best-trained teams of HVAC technicians in the entire state, but they all wore different uniforms,” Rhoads Energy CEO Michael DeBerdine said in a statement. “By creating Cool Crew, we are clarifying the scope of our operations and bringing all of our resources together under one banner. “

Each Rhoads brand operated its own separate HVAC team – with separate uniforms, different trucks, and sometimes different service offerings. This structure “sometimes created confusion for customers and unnecessary coordination and expense for the business,” the company said in an email response to the questions.

Team members will wear Cool Crew uniforms and have trucks designated with the new branding. Cool Crew includes all HVAC technicians from all brands, as well as any new technicians hired to manage planned growth. Technicians will continue to work near their hometowns.

One change the company said it made to help streamline service for customers is that Cool Crew technicians are dispatched directly from their homes to their first job of the day, eliminating the need for them to first go to a desk.

In addition to a single brand, another benefit for customers, according to DeBerdine, is that they now have access to expanded resources and more products, as well as better financing and better guarantees through the partnership. of the company with leading manufacturers.

A new Cool Crew website has been created and existing customers will receive regular brand communications. Customers can always call their local brand office for service. For more information visit www.CoolCrew.com.

The Rhoads Energy family of companies offers delivery of fuel oil, natural gas and propane; HVAC installation and service and fleet refueling services. In 2017, the employee-owned company celebrated its 100th anniversary of continuous service. The company serves central and southeastern Pennsylvania through Rhoads Energy and other brands, including Boyertown Oil & Propane, EG Smith Inc., Mack Energy, and Reilly & Sons. For information, visit www.RhoadsEnergy.com.

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